Management 2 – 4/25/18

I.  Bellwork

  • Page 525 1-3 Q&A

II.  Objectives:

  • Identify the characteristics of services that make them different from products.
  • Describe the ways businesses maintain product and service quality.

III.  Planning a Manufacturing Busines  P. 528-530

Discussion/Notebook

Differences between services and Products

Measures of SERVQUAL – Brace Map

IV.  Classswork

  • P526 Vocabulary (6)
  • Page 530 (1-4) Q&A
  • Checkpoint p. 528 Q&A
  • Checkpoint p. 530 Q&A


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