Management 2 – 4/25/18
I. Bellwork
- Page 525 1-3 Q&A
II. Objectives:
- Identify the characteristics of services that make them different from products.
- Describe the ways businesses maintain product and service quality.
III. Planning a Manufacturing Busines P. 528-530
Discussion/Notebook
Differences between services and Products
Measures of SERVQUAL – Brace Map
IV. Classswork
- P526 Vocabulary (6)
- Page 530 (1-4) Q&A
- Checkpoint p. 528 Q&A
- Checkpoint p. 530 Q&A
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