Email Certificate

You may see an Email certificate warning on email. The warning will note that our certificate has expired.

Action to take:

  • If on Outlook, click “Yes” to the question “Do you want to proceed?”
  • If on the web version, click on “Continue to the website (not recommended)”
  • If on a Mac, click on “Accept”

 

Our certificate was renewed but has not propagated through the system. We are following up with our domain registrar.

We apologize for the inconvenience.

Text on your Desktop

We are currently working on switching over our virus protection systems. This can impact you. We are uninstalling the old system and installing the new system. At the same time, we are working on our inventory system. We are working to automate as much of the process as possible. While the installation is taking place, some text is put on your desktop. Normally, this will disappear after a few minutes. Unfortunately, for some users, the text is not disappearing. This is a temporary situation whilst we are doing the installation of the new software. Within a couple of weeks, this issue will resolve itself. However, if the text on your desktop bothers you, you can change that by changing your desktop. (This may need to be done with every restart).

Please note that we are changing our virus protection in order to be as fiscally responsible as possible.

For Windows XP

  • Right click somewhere on your desktop where there are no icons
  • Go to properties
  • Click on the desktop tab
  • Choose picture
  • Ok

For Windows 7

  • Right click somewhere on your desktop where there are no icons,
  • Click personalize
  • Select the theme you want
  • Then click on the red X to exit out
Again, this is a temporary situation. Once we have finished the entire installation, this situation will no longer occur.
If you have any questions, please feel free to contact the HelpDesk.

More “Fun” with SPAM

Please be aware that we have another piece of SPAM making it through our filter.

Please note that this does NOT come from a Dearborn email address. There is also very little real information. They ask you to click a link and then enter information.

 

SPAM

Another SPAM message has made it through our filter. However, I have full confidence that no one will fall for this one (at least no one that read my email from November 15th).

See below for the actual SPAM message:

Notice that the email comes from somewhere that is not the district (in this case, cwc.ac.uk).

If you click on the link, you will be led to a Google Docs Form. We don’t use Google Docs to collect your password.

Always be suspicious of sites that ask for lots of information (like your user name, email address and password).

Virus Protection Update

We are constantly working to improve the service and usability of our computers and our computer network. In the best of times, this can be quite a challenge. In financially difficult times, it is an even bigger challenge. Our best successes are things that you never know. Our best work occurs allowing you to continue to help students succeed. We understand that you don’t want to worry about the technology. You want things to “just work”. That remains our goal.

 

As part of our continued commitment to provide you with the best service and be good fiduciary stewards, we are changing our virus protection software.  In the past, we have used Trend Micro. Trend occasionally slowed down computers significantly. Trend is also quite expensive. Instead we will be switching over to AVG.

 

You should not have to do anything special. When you next start your computer, you may notice AVG installing. This is normal and a one time process. We are starting some computers to monitor the process so you may or may not see the installation happen.

 

We will be monitoring the effectiveness and use of AVG.

Email

We are currently experiencing intermittent email issues. No email is being lost, but delivery is delayed. You  may be experiencing issues where your Outlook client is having trouble connecting. We are aware of the issue and working on it.

Email & Printers

We are currently experiencing an issue revolving around printing and email. We are working on the issue. We will need to reboot a couple of servers to resolve the printing issue. This will also effect email temporarily. No email should be lost.

Functionality should return fully shortly.

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