{"id":2249,"date":"2019-01-16T13:12:11","date_gmt":"2019-01-16T13:12:11","guid":{"rendered":"httpss:\/\/technology.dearbornschools.org\/?p=2249"},"modified":"2019-01-16T13:12:11","modified_gmt":"2019-01-16T13:12:11","slug":"requests","status":"publish","type":"post","link":"https:\/\/iblog.dearbornschools.org\/technology\/2019\/01\/16\/requests\/","title":{"rendered":"Requests"},"content":{"rendered":"<p>As you know, most of the time when you need help, you create a ticket within the Helpdesk system. However, there are a few things that are very specific and a form does a better job. In the past, these were located on the Technology blog (and still are). However, to streamline things for end users, we&#8217;ve now added a few requests to the login page of the Helpdesk system.<\/p>\n<p><a href=\"https:\/\/technology.dearbornschools.org\/wp-content\/uploads\/sites\/11\/2019\/01\/Login-OTRS-2019-01-16-08-03-48.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2250\" src=\"https:\/\/technology.dearbornschools.org\/wp-content\/uploads\/sites\/11\/2019\/01\/Login-OTRS-2019-01-16-08-03-48.png\" alt=\"Screen shot of helpdesk login page\" width=\"1037\" height=\"509\" srcset=\"https:\/\/iblog.dearbornschools.org\/technology\/wp-content\/uploads\/sites\/11\/2019\/01\/Login-OTRS-2019-01-16-08-03-48.png 1037w, https:\/\/iblog.dearbornschools.org\/technology\/wp-content\/uploads\/sites\/11\/2019\/01\/Login-OTRS-2019-01-16-08-03-48-300x147.png 300w, https:\/\/iblog.dearbornschools.org\/technology\/wp-content\/uploads\/sites\/11\/2019\/01\/Login-OTRS-2019-01-16-08-03-48-768x377.png 768w, https:\/\/iblog.dearbornschools.org\/technology\/wp-content\/uploads\/sites\/11\/2019\/01\/Login-OTRS-2019-01-16-08-03-48-1024x503.png 1024w\" sizes=\"auto, (max-width: 1037px) 100vw, 1037px\" \/><\/a><\/p>\n<p>These are broken into two sections: User Requests &amp; Administrative Requests. User requests include the Gmail picture correction\/deletion request and phone extensions on multiple phones request. The Administrative Requests are for use by principals (administrators) or those acting on their behalf.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As you know, most of the time when you need help, you create a ticket within the Helpdesk system. However, there are a few things that are very specific and a form does a better job. In the past, these were located on the Technology blog (and still are). However, to streamline things for end &#8230; <a title=\"Requests\" class=\"read-more\" href=\"https:\/\/iblog.dearbornschools.org\/technology\/2019\/01\/16\/requests\/\" aria-label=\"Read more about Requests\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-2249","post","type-post","status-publish","format-standard","hentry","category-new-category"],"_links":{"self":[{"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/posts\/2249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/comments?post=2249"}],"version-history":[{"count":1,"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/posts\/2249\/revisions"}],"predecessor-version":[{"id":2251,"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/posts\/2249\/revisions\/2251"}],"wp:attachment":[{"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/media?parent=2249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/categories?post=2249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iblog.dearbornschools.org\/technology\/wp-json\/wp\/v2\/tags?post=2249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}